Orders are generally shipped within 24-48hrs max. Monday to Friday between 9am and 4pm. Orders that are placed on Friday after 3pm will be shipped on Mondays. (Or Tuesdays if the Monday is a holiday.)
Canada Post delivery standard is 2-7 days. *Some exceptions to this are COVID and unexpected Holiday Season delays.*
You will receive an email with a tracking number within a few hours of your item being shipped, unless it is a smaller item such a patch, which does not have tracking. In that case, you will receive an email indicating that the order has been shipped sans tracking number.
Over 90% of our packages will be shipped using 100% Compostable Mailers! These mailers are from a Canadian company called Friendly Mailer. The other 10% are shipped using boxes, cardboard envelopes or in some cases, a proudly recycled (reused) mailer.
LOCAL PICKUP / DROPOFF OPTION
West Kootenay BC residents may select the Local Pickup option. We will connect by calling or emailing you (be sure to provide us with a phone number or email address during check out) in order to arrange a COVID safe meet point in select areas such as Trail, Castlegar, Nelson, Fruitvale and Salmo.
A standard confirmation email stating that your item is ready for pickup will also be sent to you.
NOTE: Comfy Cushions are ONLY available for Local Pickup Option.
We are currently offering the best rates to Canadian shoppers, such as free shipping for orders over $150, free shipping for patches, and low rate or one price options across the country.
We do have some shoppers just South of the border, and occasionally down into L.A., but the price for shipping will go up for these options. More information to follow.